Khayali Perfumes Policies

At Khayali Perfumes, we are committed to providing a seamless shopping experience. This document outlines our policies regarding order cancellations and replacements, refunds, and the delivery and shipping of our products. By placing an order with us, you agree to the following terms and conditions.

 

1. Cancellation & Replacement Policy

1.1 Order Cancellation

  • Cancellation Eligibility:
    • Before Shipment:
      You may cancel your order at no additional cost if your cancellation request is received within 3 hours of placing your order and before the product has been dispatched.
    • After Shipment:
      Once your order has been shipped, cancellation is no longer available.
  • How to Cancel an Order:
  • Cancellation Confirmation and Refunds:
    • You will receive an email confirmation once your cancellation is processed.
    • If your cancellation qualifies for a refund, it will be issued to the original payment method within 7-10 business days. Note that shipping charges may be non-refundable unless the cancellation is due to an error on our part.

1.2 Replacement Policy

  • Replacement Eligibility:
    • Defective or Damaged Products:
      If you receive a defective or damaged product, please contact us within 48 hours of receiving your order. We may require photographic evidence to process your request.
    • Incorrect Items:
      If you receive an incorrect item, please notify us immediately. We will arrange for a replacement at no extra cost.
    • Other Cases:
      For replacements not related to defects, damage, or incorrect orders, please reach out to our Customer Support team. Each request will be evaluated on a case-by-case basis, and additional conditions may apply.
  • How to Request a Replacement:
    • Contact our Customer Support team at info@khayaliperfumes.com with your order number, a description of the issue, and any supporting evidence.
    • In some instances, we may require the return of the original item. If so, we will provide instructions and a pre-paid shipping label if applicable.
  • Processing Time:
    Once your replacement request is approved, we will process and ship the replacement product as soon as possible. You will receive an email confirmation with tracking details once the replacement has been dispatched.

 

2. Refund Policy

2.1 Eligibility for Refunds

  • Eligible Scenarios:
    Refunds may be issued in cases of order cancellation (as outlined above), returns due to defective or damaged items, or for orders that do not match the description on our website.
  • Non-Eligible Scenarios:
    Refunds will not be provided for issues arising from misuse, alterations, or damage incurred after the product has been delivered.

2.2 How to Initiate a Refund Request

  • Request Process:
    Contact our Customer Support team at info@khayaliperfumes.com with your order number and the reason for the refund request. We may ask for additional details or evidence to support your claim.
  • Approval:
    Once your refund request is reviewed and approved, we will process the refund to the original payment method within 7-10 business days. You will be notified via email once the refund has been issued.

2.3 Important Considerations

  • Shipping Costs:
    Shipping fees may be non-refundable unless the return is due to our error.
  • Partial Refunds:
    In some cases, a partial refund may be issued if only a portion of the order is eligible for return or if the item has been partially used.

 

3. Delivery & Shipping Policy

3.1 Order Processing

  • Processing Time:
    All orders are processed within 2-3 days of receipt in UAE . Orders placed on weekends or holidays will be processed on the next business day.

Orders for outside UAE depends on the countries but max within 13 days.

  • Order Confirmation:
    You will receive an order confirmation email once your order is placed. A shipping confirmation email with tracking information will be sent when your order is dispatched.

3.2 Shipping Methods and Costs

  • Shipping Options:
    We offer various shipping options to suit your needs. Shipping methods and costs are calculated at checkout based on your delivery address and chosen service.
  • International Shipping:
    International orders may be subject to additional fees, taxes, or customs charges. These charges are the responsibility of the recipient.
  • Free Shipping:
    [Optional: Describe any promotions or conditions under which free shipping is offered.]

3.3 Delivery Timeframes

  • Estimated Delivery Times:
    Delivery times vary depending on the shipping method and destination. Estimated delivery times will be provided at checkout. Please note that these are estimates and not guaranteed delivery dates.
  • Delays:
    While we strive to meet our delivery estimates, delays may occur due to factors beyond our control (e.g., weather conditions, carrier delays, or customs inspections).

 

4. General Terms and Contact Information

  • Policy Amendments:
    Khayali Perfumes reserves the right to update or modify these policies at any time. Any changes will be posted on our website along with an effective date.
  • Customer Support:
    For any questions, concerns, or further information regarding our policies, please contact us at:

By placing an order with Khayali Perfumes, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in these policies.